FAQ

Welcome to PDFJenny's frequently asked questions (FAQs).
This section is designed to provide quick, clear answers to the most common questions about PDFJenny.
Whether you're looking for information on pricing, features, support or policies, you'll find helpful details here.
If you don't see your question listed, feel free to reach out to our support team - we're here to help!

Frequently asked questions


No. You can start using the tools right away.

No. We do not store your files as a product feature. Files are processed to complete your selected action and then deleted automatically.

Yes. We use HTTPS-encrypted transfer to protect data in transit. We also use access controls and monitoring to help protect the platform.

PDFJenny works in modern browsers on desktop and mobile. If you encounter download issues, try another browser or use a private browsing window.

Drag and drop your file into the upload area, or click upload to select a file from your device. If available, you can also import from Google Drive or Dropbox.

PDF, DOC, DOCX, RTF, PPT, PPTX, JPEG, PNG, JFIF, XLS, XLSX, and TXT.

Up to 100MB for PDF files and up to 25MB for DOC, DOCX, RTF, PPT, PPTX, JPEG, PNG, JFIF, XLS, XLSX, or TXT.

Yes. Use Edit PDF to update text, add images, and adjust page content, then export a clean file.

Yes. Use OCR PDF to convert scanned pages into searchable and selectable text. OCR quality depends on scan clarity.

Processing time depends on file size, page count, internet speed, and current server load. Try compressing or splitting the file.

Yes. Upload multiple PDFs, arrange them in order, and click Merge.

Yes. Use Split PDF to extract page ranges or create separate files.

Yes. Compress PDF reduces file size while keeping text readable and images clear. Results vary by content.

No. Exported files stay clean with no PDFJenny watermark.

Yes. Use Unlock PDF to remove a password only if you have permission. Use Protect PDF to add a password.

Refresh the page and try again. Disable download-blocking extensions, try another browser or private mode. If the issue continues, contact support with the tool name and error message.